MINDPRIDE Computer Services

 
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MAINTENANCE PLANS & RATES

 

 

 

MindPride Services Repair/Upgrade Rates

Networking Maintenance Packages/ Maintenance Contracts/ Service Contracts

 

The computer industry requires a great deal of experience. Installing new systems and servicing existing systems are a significant part of our business. A+, MCSE And  Cisco Certified Network Engineers specializing in Microsoft Windows systems. Experienced in system builds, repairs, upgrades, disaster recovery, web design, programming, ecommerce, order - feedback forms, business flyers, business cards, and more. We hope to be able to handle all of your computer needs.

 

Discounts

10% off Senior discount 55+ 10% off Referral discount
10% off Military discount  

 

Our Services

We offer several computer service related  rates and discounts in order to differentiate ourselves from the competition. The following are some of the standard services we offer, along with labor estimates (*Approximate, Estimated In Hours). Hardware or Parts are extra and will be included in specific job estimates. We charge $75/hour for our house call services and do not charge customers for travel time if they are within the Fort Lauderdale area.

 

Key Benefits

We can provide service onsite or pickup for offsite service in the Bronx, Manhattan and Queens.

 

All computer builds and operating system reinstallations are done offsite, due to the length of time required to complete the service. Average turnaround time in this level of service is 48 hours.

30 day work guarantee on service provided.

 

No markup on direct costs. The price we get the hardware parts for is the price you pay. All the discounts we receive are passed directly to you.

 

All Microsoft Windows operating systems supported.

 

Phone service and remote administration is at a low $25 an hour not by the number of PCs.

 

Did you pay for that expensive warranty for your name brand computer and it's about to run out?

 

We can run diagnostic programs that can detect if any of your computer hardware parts are about to fail.

Business and Home PC Services

When it comes to servicing your computer, we strive to provide business and home PC users in NYC with a more      service oriented experience. All of our service professionals are Microsoft Certified MCPs.

The experts at MindPride can:

  • Fix problems encountered with all standard hardware and software.

  • Perform the service and repair in your home or office.

  • Upgrade and repair laptop, desktop and tower computers.

  • Repair cracked, dim or flickering LCD screens for laptops and LCD monitors.

  • Update your operating system with fixes, drivers, and security updates.

  • Train you on how to operate your computers and keep them updated so you encounter fewer problems.

  • Provide hardware and software upgrade advice.

  • Provide the software to enable us to service your computers remotely.

  • Provide secure internet access through a LAN.

  • Provide secure and encrypted wireless networks.

  • Service your computers in privacy and confidentiality.

Business Server Prices

  • Onsite $150 an hour
  • OS reinstallation $300 flat fee
  • New computer builds $350 flat fee
  • Phone service $25 an hour
  • Parts are additional but there is no markup
  • Plus parking and tolls if applicable

Business Workstation Prices

  • Onsite $125 an hour
  • OS reinstallation $250 flat fee
  • New computer builds $300 flat fee
  • Phone service $25 an hour
  • Parts are additional but there is no markup
  • Plus parking and tolls if applicable

Home PC Prices

  • Onsite $100 an hour
  • OS reinstallation $200 flat fee
  • New computer builds $300 flat fee
  • Phone service $25 an hour
  • Parts are additional but there is no markup
  • Plus parking and tolls if applicable

 

 

PC = Personal Computer  HDD = Hard Disk Drive 
OS = Operating System   MB = Motherboard   APPS = Applications

Service Name

Short Description

 Labor Time*

PC Tune-Up

Check PC Status, Examine for Problems

1-2

Additional HDD

Add a new Hard Drive to computer

<1

Additional Memory

Add additional memory (depends on PC)

<1

Upgrade HDD

Replace current hard drive, & transfer all data

1-1

Transfer PC HDD Data

Transfer all Data from Old PC to a New PC

1-2

Transfer Data Only

Transfer all Data to a New PC exc. OS or Apps

1-1

Transfer Data & Apps

Transfer all User Data and Up to 10 Apps

1-2

Upgrade OS

Upgrade current OS to Windows 98, XP or 2000

2-3

Install New OS

Install new OS on empty system

<1

PC Overhaul

Replace MB, memory, processor and case

2-4

Install Scanner

Install a parallel, SCSI or USB scanner to PC

1-1

Install Printer

Install a parallel or USB printer to computer

<1

Install Digital Camera

Install a serial or USB digital camera to PC

1-1

Dial Up Internet

Setup modem and software for dial-up internet

1-1

Broadband Internet

Setup Cable or DSL for internet access

1-2

2 PC Wireless Network

Setup 2 PCs on a wireless network

1-3

3 PC Wireless Network

Setup 3 PCs on a wireless network

2-3

Large Wireless Network

Please contact us for a full quote

-

Wired Network

Please contact us for a full quote

-

External Peripheral

Install a miscellaneous external peripheral

<1

Install application

Install one software application

<1

Internal PC Card

Install an internal Card (e.g. Video or Sound)

<1

Upgrade monitor

Upgrade and configure a new monitor

<1

Share Internet

Install and configure an Internet Gateway/Router

1-1

Virus Check

INCLUDED in PC-Tune UP

-

Anti-Virus Software

Install and Configure Anti-Virus software

<1

Virus Removal

Please contact for a full quotation

-

Install Firewall

Setup a software firewall for 1 PC

<1

Data Backup

Backup important data to CD

<1

Data Recovery Recover lost data, crashed systems or  damaged media -
Web Design Web design, planning, maintenance & e-commerce solutions.  

 

 

 

Estimates

Estimate charge (standard)                   (applicable toward repair cost) $35
Estimate charge (laptops)                     (applicable toward repair cost) $85
Estimate charge (networks)                  (applicable toward repair cost) $125

Service Calls

New Computer Setup (w/ Coupon. Regular $250.00)

$200

Service Call Charge    (1-2 Residential)  $75
Service Call Charge    (2-35 Business)  $100
Service Call Charge    (35-50 Business)  $150
Service Call Charge    (70-100 Business) $200

* Service calls will be charged a minimum of one hour labor*

 

Per Job Rates

Upgrade, New Install or Re-Installation of Operating System  (Windows Only) $150
PC Hi-Tech Tune-up (w/ Coupon. Regular $150.00)

$100

Troubleshooting and Diagnostics (Includes Pick-up & Drop-off Service)

$50

Modem Replacement & Configuration

$50

Sound Card Replacement & Configuration

$50

Video Card Replacement & Configuration

$50

Other PCI or ISA Slot Card Replacement & Configuration

$50

Install and Configure new CD-ROM/CD-RW/DVD Drive

$50

Install/Configure/Format new Hard Drive

$100

Install/Configure/Format new Hard Drive and Transfer Data from Other Drive*

$125

Upgrade or Fresh Install of Operating System (Windows Only)

$150

Re-Install of Manufacturer's Software from Manufacturer Restore Disks

$50

Data backup for PC's that do not boot up (requires removal of Hard Drive)**

$75

On-site consultation or repair at your (Residential) $50
On-site consultation or repair at your (Office) $75
Small Network Setup  (Residential - 2 Computers) $150
Small Network Setup  (Business - 2 Computers) $150
Each Additional Computer Added $50
Network Security Audit $150
Minimum Inspection Fee+ $25
   

Hourly Rates

 

Labor Rates  (Residential)

$75/hr
Labor Rates  (Business) $100/hr
RUSH REPAIR $75/hr
Network Install/troubleshooting/repair $100/hr
Data Transfer++ (1 hour minimum) $75/hr
Data Recovery Call
Image Backup of your hard drive $75/hr
Copy existing data to new computer $100/hr
Software Install++ (1 hour minimum) $50/hr
On Site Repair/Upgrade+++ (1 hour minimum) $75/hr
Hardware Engineer - This accounts for any service performed on printers. $100/hr
Network Engineer - All service performed on computers, software, and file servers. $150/hr
Senior Network Engineer - All service performed on routers and firewalls. $200/hr
%Emergency Support/ Service (Immediate service without appointment, 24 hours)   Residential   $75hr
%Emergency Support/ Service (Immediate service without appointment, 24 hours)   Business $120/hr
All basic scheduled service (Residential) $65/hr
All basic scheduled service    (Commercial - Business) $75/hr
Virus scan/ Virus Removal $75/hr
Computer Repair from Viruses $75/hr

No Service No Charge

 

None of the above services include parts, software, or operating systems in the pricing.

We offer a variety of warranty and maintenance contracts. We will be happy to review the options based on specific needs and requirements.
%Emergency support is defined as a non-scheduled service call requiring a response time of 2 hours or less. All emergency service calls are charged an additional fee equal to one hour of the engineer's labor rate.

*Drive must be operational. Fortunately we do offer data recovery services. If your data is lost or unrecoverable, we will let you know ahead of time.

**This service backs up Data files from the drive such as documents and saved files, unfortunately most programs (such as Office and Games) need to be installed from their original CD's to work properly. If customer supplies CD's, programs will be reinstalled at no additional charge.

+Inspection fee is included in repair cost; charged separately only when no repair is authorized.

++Licensed software only.
+++Time starts and ends at our door.  Missed appointments when a technician is dispatched will be billed the one hour minimum.

All costs for parts/hardware replacement extra !!                   No travel fee (within 25 miles) 
 

Setup New Computer
Let me setup your new computer for you and show you how to use it!
(Includes setup of your internet access and printer. Basic orientation. Additional software or hardware installation extra, charged by the hour)

$100 flat rate

w/Coupon reg. $150

Image Backup of Your Hard Drive
Allow me to make a complete image backup of your hard drive to CD. Simplifies restoring your system in case of disaster.

Starting at $75

Copy Existing Data to New Computer
(Copy your data files, bookmarks, address book, etc. to your new computer. Additional software or hardware installation extra, charged by the hour)

Starting at $100

New Install or Re-installation of Windows
(Installation of operating system only including setup of your internet provider and printer driver - additional software or hardware installation extra, charged by the hour

 $200 flat rate

Data Recovery
(Recover data from a damaged
or erased hard drive. Drive must be capable of spinning up and detected by BIOS)

Starting at $300

Network Setup - Home and Small Office
(Peer-to-peer, 2 computers, labor only to install equipment and setup sharing of printers, files and internet access. Additional computers at $50 each. Labor only - does not include hardware).

$250 flat rate,
(2 computers)

Additional computers $50 each

All costs for parts/hardware replacement extra !!                   No travel fee (within 25 miles) 

 

Service Rates

Standard On-site

By appointment

$100.00 per hour

Emergency On-site 4 hours or less $150.00 per hour
     
Pre-purchased hours Hourly Annual cost
25 hrs. $85.00 $ 2,125
50 hrs. $80.00 $ 4,000
75 hrs. $75.00 $ 5,625
100 hrs. $70.00 $ 7,000
150 hrs. $65.00 $9,750
200 hrs. $60.00 $12,000

 

  Multiple Locations : Add $150.00 per location (within 25 miles) 

      COVERAGE : 

Hardware Maintenance

    (Workstations, File Servers, Printers, Peripherals)

Software Maintenance (OS, Networks, Applications)
Software Installation / Setup Hardware Installation / Setup Configuration Changes Upgrades
Technical Support / Phone LAN/WAN Network Support Updates Tune-Ups

All costs for parts/hardware replacement extra !!                   No travel fee (within 25 miles) 

 

 

 

Networking Services

Does your office or home have multiple computers? Do you have internet access and wish you could share it throughout your office or home and have every computer online at the same time? Whether you would like to run cables or run a wireless network, we can take care of all your needs.

We can setup a standard wired network with network connections on the wall for each workstation, or we can setup a wireless network which uses small receivers at each computer that receive information from a central location.

With networked computers you can share internet connectivity, and share files from computer to computer without having to use floppy disks or burning CD's every time.

Our standard network pricing is below, although we also do customized quotes for large projects. We can also maintain/update existing networks.

On-Site Consultation, Wireless Networks*, File Sharing*, Broadband through your office*:
$100 Trip Charge, including first hour. $75 Each additional hour.

Network Cable Wall Drops
$100 per drop (workstation) (includes cable and wall plates)

Network Cable Runs
$20 per foot of cable run (includes cable)

*These services will require the purchase of additional equipment in most cases.

 

 

 

Level 1 Network Services

  • Peer-to-peer networking and Workstation trouble-shooting

  • Windows 95, 98, ME, 2000, XP Operating System Support

  • Workstation hardware and other removable media repairs

  • Configure TCP/IP and Internet connectivity issues

  • MS Office configuration & trouble-shooting

  • Printing & File Sharing setup

  • DSL & Cable Modem Trouble-shooting & Sharing

  • Standard POP and SMTP client trouble-shooting including Netscape, Eudora, Outlook Express and Outlook

  • Virus removal on workstations

  • Network Printers and peripherals I.e. Scanners

  • $100 per hour (1 hour minimum, 15-minute increments)

 

Level 2 Network Services

  • Security Implementation & Intrusion Detection

  • Web Services (hosting, ftp etc.)

  • Virtual Private Networking

  • Router and switch troubleshooting

  • Cisco Routers configuration

  • Wireless Networks

  • Terminal Services

  • Remote Access (RAS)

  • Server-based backup systems (Veritas Backup Exec, ArcServe etc)

  • Microsoft Internet Security and Acceleration (ISA) Server 2000

  • Microsoft and Symantec WinFax Shared Fax Service

  • Enterprise wide anti-virus protection with management support (Norton Corporate Edition, McAfee Corporate)

  • Windows 2000 Server, Windows NT 4.0

  • NOVELL

  • UNIX

  • $150 per hour (1 hour minimum, 15-minute increments)

Proprietary Software Support
AIMS (Apparel)
Legal Solutions & Time Slips (Legal)
AMS & Mercury (Insurance)
ACI & MLS (Real-estate)
PALMS (medical). $100 per hour

 

We will come on-site to provide expert service on your computer equipment.  We have the experience and innovative techniques required to deliver quality service and cost effective repairs, On-site or in our shop.

Network Experience: all Phases including Virus removal, wiring, installation and configuration

Finding unknown wiring destinations for buried network cable

Hard Disc reloads

Hard Disc cloning to newer higher capacity drives

Printer configuration

Internet connection repair, configuration, and connection sharing for networked computers

All other business computer related service issues

Or on-site rate is $100.00 first hour, one hour minimum within 15 minutes of our service location.  1.5 hour minimum within 20 minute drive ($150.00), and $175.00 minimum over 20 minute drive. After the minimum (first hour), our rates are $75.00 per hour for non-network service, and $100.00 per hour for network service, billable in 1/4 hour increments.

 

FREE initial consultation. Contact us to schedule an appointment to review you networking needs. Network installation includes cabling, installing a hub and network cards as well as system configuration and Network Maintenance Plan (Network components provided at an additional cost.)

 

In-Shop Services

Below is a list of most of our in-shop services and their pricing. Other services are available, if you have any questions, or would like to arrange for your computer to be picked up at a very reasonable fee, please give us a call at (646) 546-1865 or e-mail us.

 

 

On-Site Services

Is your computer giving you that blue screen feeling? Does it have a virus? Maybe you would like to upgrade your current version of Windows. Want to install that new modem or sound card and don't know how? Interested in networking your computers? Click here for our networking solutions.

Those are the few of the many services we offer on-site. We can come out to your home or office and diagnose what the problem is and in most cases solve your problem right there. Usually if we have to open up the case to diagnose hardware, we will take the computer in-shop at no extra charge.

We have techs available for day and evening service. Please contact us via e-mail or give us a call between the hours of 9am - 7pm to setup an appointment.

You may reach us at (646) 546-1865.

 

PC Training Services

Have questions about your computer? Want to learn how to use the Internet more efficiently? Maybe you'd like to learn how to burn CD's. We can answer all these questions and much more. Click here for more details.

 

Our rates for training in your home are simple.

You may reach us at (646) 546-1865 or contact us by clicking here.

 

Maintenance Packages

 

Residential Packages

All basic scheduled service provided is $75.00 /per hour on site plus parts (if applicable).

  1. $94.00 per month for unlimited technical support.

  2. $799.00 per year for unlimited technical support.

  3. $99.00 New Computer Setup. Full tutorial, security design, and network design and implementation. (LAN card not provided) (Discounted annual support available with this package)

 

 

Business Packages

Small Business Packages (includes unlimited support for up to 10 workstations and 1 server)
Medium Business Packages (includes unlimited support for up to 25 workstations and 2 servers)
Large Business Packages (includes unlimited support for up to 50 workstations and 4 servers)

 

Basic Service
All basic scheduled service provided is $75.00 /per hour on site plus parts (if applicable).

 

Small Business Packages

  1. $179.00 per month for unlimited technical support.

  2. $1999.00 per year for unlimited technical support.

  3. $799.00 New Business Setup. Network and security design and implementation. (Discounted annual support available)

    A one time assessment charge of $75.00 will be charged to setup service

Services Provided

Service for up to 10
workstations and 1 server

 Unlimited Support
 Friendly Service
 Fast & Prompt Solutions
 Network Support
 Application Support
 Hardware Support
 Software Support
 Security Maintenance
 Scheduled Updates

Medium Business Packages

  1. $299.00 per month for unlimited technical support.

  2. $3299.00 per year for unlimited technical support.

  3. $1199.00 New Business Setup. Network and security design and implementation. (Discounted annual support available)

    A one time assessment charge of $75.00 will be charged to setup service

Services Provided

Service for up to 25
workstations and 2 servers


 Unlimited Support
 Friendly Service
 Fast & Prompt Solutions
 Network Support
 Application Support
 Hardware Support
 Software Support
 Security Maintenance
 Scheduled Updates

Large Business Packages

  1. $449.00 per month for unlimited technical support.

  2. $4999.00 per year for unlimited technical support.

  3. $2499.00 New Business Setup. Network and security design and implementation. (Discounted annual support available)

    A one time assessment charge of $75.00 will be charged to setup service

Services Provided

Service for up to 50
workstations and 4 servers


 Unlimited Support
 Friendly Service
 Fast & Prompt Solutions
 Network Support
 Application Support
 Hardware Support
 Software Support
 Security Maintenance
 Scheduled Updates
 

Security Packages & Support (Consulting)

Computer Repair from Virus(s): $75.00 / hr.

Security Setup Package: $239.00

  • Includes Free Anti-Virus software or your choice (additional charges may apply)

  • Security updates for software

  • Free Firewall software or your choice (additional charges may apply)

  • Full system check.

  • Recovery of any infected files

  • Only $150.00 per additional computer

 

Network Security Audit

Services includes full data security audit including firewall, virus protection, backup procedures and current security measures (both physical and virtual)  Find out how secure is your network and learn what is required to increase your security.
$250
- Single server with a router, switch/hub and less then 5 workstations. $50 - each additional workstation

 

 

 

MINDPRIDE STANDARD TERMS & CONDITIONS


All services, including all travel time to and from customer site is billed at the quoted rates, unless otherwise modified by written agreement. In the event that parts, materials, hardware, software, cables or supplies are needed, then payment is required upon order. In certain major metropolitan areas, we may elect to bill for an additional $20.00 fuel fee. If collection proceedings are initiated by MindPride to collect delinquent amounts, MindPride will be entitled to interest on the outstanding balance plus reasonable attorney's fees required to collect the outstanding amounts. If you have submitted a credit application and have been granted Net 15 day terms, then failure to pay within 15 days from the date of invoice shall subject customer to a one-and-one-half (1.5%) percent per month late charge until said balance is paid in full. Said late charge shall be added to any overdue balance. If invoices are not paid within the agreed to terms the hourly rate for all unpaid work performed will be re-billed at the hourly rate of $190.00 Per Hour.

MINDPRIDE CORP. DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATIONS IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. MindPride DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS GUARANTEE OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.

 

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