Chargeback: A chargeback is the end result when a merchant's credit card customer successfully disputes a transaction that appears on their bill. Customer disputes typically arise from dissatisfaction with the quality of merchandise or services received, merchandise or services not received, or a questionable transaction.

Cryptography: The process of securing private information that is sent through public networks by encrypting it in a way that makes it unreadable to anyone except the person or persons holding the mathematical key/knowledge to decrypt the information.

Dot-com: A way to refer to a company that is exclusively an online presence rather than a bricks and mortar store.

Dotcom: A way to refer to a company that is exclusively an online presence rather than a bricks and mortar store.

e-commerce: simply stated, it is doing business online. E-comm, as it is referred to frequently, usually required specialized software, a secure site, and the ability to process payments.

E-support: Customer support via the Internet.

E-tail: Retail selling online

E-ticketing: Electronic ticket rather than paper ticket is sent to you via email to print and present as proof of purchase.

electronic store: A virtual mall site to browse and buy products or services.

Encryption: The way to make data unreadable to everyone except the recipient of the data. Encryption is often used to make the transmission of credit card numbers secure for those who are shopping using the Internet. Secure sites use encryption.

Merchant account: A special account given by a bank that is a member of the Visa/Mastercard Network.